Environmental Facilities and Service Quality Its Impact of on Learner Engagement in Higher Education Institute: Case Study of Guizhou, China

References

[1] M. Klein, "Self-determination theory: Basic psychological needs in motivation, development, and wellness," Sociologicky Casopis, vol. 55, no. 3, pp. 412–413, 2019.

[2] A. B. Ateloye, "A public-private partnership model for higher education infrastructure," Doctoral dissertation, Heriot-Watt University, 2019.

[3] M. Gür, "Assessment of student quality of life in relation to university campus," Sustainability, vol. 16, no. 20, p. 8906, 2024.

[4] W. Mugizi, "University infrastructure quality and students engagement at a private university in Uganda," Interdisciplinary Journal of Education Research, vol. 3, no. 2, pp. 98–107, 2021.

[5] J. Lopreato, General System Theory: Foundations, Development, Applications, 1970.

[6] D. Democracy, Democracy and education: An introduction to the philosophy of education, 1944.

[7] A. Parasuraman, V. A. Zeithaml, and L. L. Berry, "A conceptual model of service quality and its implications for future research," Journal of Marketing, vol. 49, no. 4, pp. 41–50, 1985.

[8] D. B. Johnstone, "The economics and politics of cost sharing in higher education: comparative perspectives," Economics of Education Review, vol. 23, no. 4, pp. 403–410, 2004.

[9] E. O. Onditi and T. W. Wechuli, "Service quality and student satisfaction in higher education institutions: A review of literature," 2017.

[10] S. Annamdevula and R. S. Bellamkonda, "The effects of service quality on student loyalty: the mediating role of student satisfaction," Journal of Modelling in Management, vol. 11, no. 2, pp. 446–462, 2016.

[11] J. Douglas, R. McClelland, and J. Davies, "The development of a conceptual model of student satisfaction with their experience in higher education," Quality Assurance in Education, vol. 16, no. 1, pp. 19–35, 2008.

[12] S. Junnila, "The environmental significance of facilities in service sector companies," Facilities, vol. 22, no. 7-8, pp. 190–198, 2004.

[13] U. Kango, A. Kartiko, and B. Zamawi, "The Effect of Service Quality, Facilities and Promotion on The Interest of New Students," Nidhomul Haq: Jurnal Manajemen Pendidikan Islam, vol. 6, no. 2, pp. 323–330, 2021.

[14] D. Napitupulu et al., "Analysis of student satisfaction toward quality of service facility," in Journal of Physics: Conference Series, vol. 954, no. 1, p. 012019, IOP Publishing, Jan. 2018.

[15] Z. Zakaria, N. Mansor, and S. A. M. S. Ridhwan, "The role of physical facilities in mediating the relationship between quality of service personnel and service environment on service perceptions of airport services," Journal of Basic and Applied Scientific Research, vol. 4, pp. 54–59, 2014.

[16] S. Sutarjo, W. Y. Utami, and R. Ristanto, "The impact of service quality, facilities, and location on customer satisfaction," Jurnal Ilmiah Manajemen Kesatuan, vol. 12, no. 6, pp. 2747–2758, 2024.

[17] S. Y. Lee and J. H. Kim, "Effects of servicescape on perceived service quality, satisfaction and behavioral outcomes in public service facilities," Journal of Asian Architecture and Building Engineering, vol. 13, no. 1, pp. 125–131, 2014.

[18] D. I. Ikediashi, S. O. Ogunlana, and I. A. Odesola, "Service quality and user satisfaction of outsourced facilities management (FM) services in Nigeria's public hospitals," Built Environment Project and Asset Management, vol. 5, no. 4, pp. 363–379, 2015.